Return Policy (within 30 days from delivery date)

1. The product must be unused, undamaged and in the same condition as received (unless it arrived broken or damaged).
   
2. The item must be correctly prepared for shipment to make sure we receive it the same the condition it was delivered. We recommend opening the package carefully in order to be able to reuse it, in case you wish to return the product.
   
3. If the item has been damaged during transport on its way back to us or is not returned as noted above, Protoolsmarket.com reserves the right to refuse to accept the item or emit a refund.
   

Will I be refunded any shipping costs?

We'll refund your shipping costs (both the sending and return) on items sold by Protoolsmarket, up to our standard delivery option cost, in the following cases:

1. You received an incorrect item
   
2. You received a damaged item
   
3. You received a defective item
   
4. You received an item that does not match its description
   

If you received an item sold by Protoolsmarket.com that is either incorrect, damaged, defective, or doesn't match its description, we'll either offer you the option to return the product via a prepaid carrier option, or, if that's not possible and the cost of returning the item exceeds our standard delivery option, please contact us to receive a refund for any reasonable additional postage costs you incurred. Note that we may require proof of postage in order to refund such additional postage costs.

If your return is not the result of a Protoolsmarket.com error, and you’re using a pre-paid return method, we’ll deduct both the cost of the shipping and returning the product from your refund. For returns from within Spain, costs start at €4.20 (plus VAT). International return costs start at €7.50 (plus VAT). Please note that returns that contain multiple items, parcels or large items, may cost more.

Cancellation Policy

The Protoolsmarket guarantee covers any defects presumed to have existed at the time of delivery and which become apparent within a period of two years. 

According to EU law, any fault that appears within 6 months will be presumed to have existed at the time of delivery. We will then repair or replace your product free of charge, or reimburse you if repair or replacement is impossible, after our repair centre technicians assess if the product is faulty or defective. 

After 6 months, however, we can ask you to prove that the defect existed when your goods were delivered. You need to enlist the help of an independent technician to provide an objective assessment.

Important: Protoolsmarket.com does not accept returns or offer replacements/repairs/refunds for consumable products (e.g. batteries, fuses, ink, light bulbs, starters, etc.) or if the defect is due to accidental damage, deliberate damage, caused by external factors, or general wear and tear.

Repair Service

Products excluded from our return policy

Certain products that are not suitable for return due to health protection or hygienic reasons after delivery or which are, after delivery, inseparably mixed with other items, cannot be refunded.

Return/Refund Process

1. Check out troubleshooting guides or contact us for technical assistance before submitting a return.
   

2. Submit a return request by email at contact@protoolsmarket.com. Don't forget to tell us the return reason and order reference number.
   

3. Print the prepaid return label we send you and wait for the courier to arrive on a designated day (at least 2 working days from today).
   

4. Once we receive your return, we will either refund, repair or replace the returned item. Please note that it can take up to 14 business days after we receive your return before we can process your refund or exchange. You will be updated by email once your refund is issued.